Posted by , Last modified by on 28 March 2013 05:25 AM
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These issues are mostly caused by a non-working internet connection, proxy server or firewall. You should check the following: 1) Isn’t your license expired? Expired license disables the anti-virus updates. You can extend your antivirus license by clicking on button Manage Licence which will redirect you to IceWarp Shop. ![]()
2) Check whether the machine is connected to internet and that the anti-virus proxy settings is properly set in Administration Console - File - API Console: 3) Check if your firewall is open to download files from web sites located in: IceWarp\kaspersky\bin\bases\updcfg.xml for Kaspersky or in IceWarp\Avast\Setup\Servers.def for Avast. If all above is OK, try to re-install the mail server:
If nothing above helped, contact vendor in your region or IceWarp technical support at support@icewarp.com |
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