Antivirus engine is not updating

These issues are mostly caused by a non-working internet connection, proxy server or firewall.

You should check the following:

1) Isn’t your license expired? Expired license disables the anti-virus updates.

You can extend your antivirus license by clicking on button Manage Licence which will redirect you to IceWarp Shop.

2) Check whether the machine is connected to internet and that the anti-virus proxy settings is properly set in Administration Console - File - API Console:

3) Check if your firewall is open to download files from web sites located in:

   IceWarp\kaspersky\bin\bases\updcfg.xml for Kaspersky

   or in  IceWarp\Avast\Setup\Servers.def for Avast.

If all above is OK, try to re-install the mail server:

• Download the recent version from http://www.icewarp.com/download/
• Delete folder Avast or Kastpersky in IceWarp root folder depending on your licenced module.
• Run the setup and install it over the existing installation.
• Click Update Now button in IceWarp Administration Console – Antivirus.

If nothing above helped, contact vendor in your region or IceWarp technical support at support@icewarp.com