How do I submit emails that are incorrectly flagged as spam (or as not spam) to Mirapoint for analysis?

Issue

How do I submit emails that are incorrectly flagged as spam (or as not spam) to Mirapoint for analysis?

Solution

To improve the spam catch rate, Mirapoint asks customers to provide sample email messages of false positives as well as false negatives. This article describes false positives and negatives, how to report them, and provides examples for several common mail applications.

• False Positives - messages that are not spam, but were incorrectly delivered as spam

• False Negatives - messages that are spam, but were not identified as spam

Submitting a False Positive Report

1. Send the full message and headers.
2. Do not forward or redirect the message. Depending on the mail application, either forward the message as an attachment or attach it to a new message (see "Capturing Full Headers for Submittal" in this article). Full headers are required.
3. In certain mail applications, you can collect several false positive messages and submit them as multiple attachments to a single message.
4. Send the report message to: notspam@spam.mirapoint.com.

Submitting a False Negative Report

1. You must send the full message and headers.
2. Do not forward or redirect the message. Depending on the mail application, either forward the message as an attachment or attach it to a new message (see "Capturing Full Headers for Submittal" in this article). Full headers are required.
3. In certain mail applications, you can collect several false positive messages and submit them as multiple attachments to a single message.
4. Send the report message to: spam@spam.mirapoint.com.

What Happens to the False Positive/Negative Report?

An automated reply is sent to every correctly formatted report after you submit it. If you do not receive a reply, then you might have sent the report in an unrecognizable format; you might also have filtered out the response.

Mirapoint uses these customer reports to improve its spam scoring algorithms; you will not receive any direct notification when the algorithms are updated. If you have a critical situation or need more specific feedback, contact Mirapoint Technical Support.

Capturing Full Headers for False Positive/Negative Report Submittal

Microsoft Outlook 2003

1. In Outlook 2003, double-click the false positive/negative message to open it in its own window.
2. In the message's window, select View > Options...
3. In the Internet Headers box, right-click over the text and choose Select All.
4. Right-click again and choose Copy.
5. Paste the copied header text into an empty text file.
6. Attach the text file to your false positive/negative report message.

Microsoft Outlook Express

1. In Outlook Express, double-click the false positive/negative message to open it in its own window.
2. In the message's window, select File > Properties...
3. Select the Details tab.
4. In the Internet Headers box, right-click over the text and choose Select All.
5. Right-click again and choose Copy.
6. Paste the copied header text into an empty text file.
7. Attach the text file to your false positive/negative report message.

Mozilla Thunderbird

1. In Thunderbird, select the false positive/negative message.
2. Select Message > Forward As > Attachment.
3. Send the forwarding message to the email address specified for false positive/negative reporting.

Rebranding this Article

To customize this article for end users:

1. Replace "Mirapoint" with your organization name throughout.
2. Include only the reporting email address for the Antispam version you use; delete the other entry and remove mention of the Edition name.
3. Remove the sections for any mail applications not used in your environment.
4. Edit step 2 in both Submitting... procedures to account for the mail applications used in your environment.
5. Remove this "Rebranding this Article" section.