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Known issues in Deep Castle Gen 2

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Mike | Head of Support
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Version 13.0.3.7 (Update 3 Build 7)

  • Outlook Sync cannot send an email via port 465 (SSL) (you can solve it by using the 587 SSL port instead)

Version 13.0.3.6 (Update 3 Build 6)

Version 13.0.3.5 (Update 3 Build 5)

Version 13.0.3.4 (Update 3 Build 4)

  • Outlook Sync shows an error "Cannot rename folder" (applies to public folders only).
  • Outlook Sync shows incorrect diacritics on public folders

Version 13.0.3.3 (Update 3 Build 3)

  • Outlook Sync prompts for a login when sending an email (applies to the first email only)

Version 13.0.3.2 (Update 3 Build 2)

  • Admin/remote console gets reported as unsafe by the Smartscreen feature in Windows Defender (you can bypass the issue by clicking on More info and confirming "Run anyway")

Version 13.0.3.1 (Update 3 Build 1)

  • Outlook Sync error "System.OutOfMemoryException" appears during the synchronisation (high usage of memory)

Version 13.0.3 (Update 3)

  • Unable to connect to the server with a hostname (only for the first time) in the remote console (enter server's IP instead)

Version 13.0.2.14 (Update 2 Build 14)

  • Unable to accept an event in the Outlook Sync (w/o Redemption)
  • Populating GAL from an external source does not work
  • Groupware is crashing if a user is in the GAL and has more than two inputs in the field Name

Version 13.0.2.13 (Update 2 Build 13)

  • Unable to use a rule that should match a mail where the condition is negated
  • Unable to download XLSX file in WebClient (PHPMAILER _ENCODE_FILE)

Version 13.0.2.12 (Update 2 Build 12)

  • An event cannot be accepted by Outlook Sync in Microsoft Outlook
  • Drafts get cycled in "Other accounts" after the build upgrade
  • Diacritics is being replaced by a question mark in "To" in Sent items

Version 13.0.2.11 (Update 2 Build 11)

  • Email account gets deleted when you replace primary alias with secondary
  • Unable to set up and use the "move to" rule on a user level

Version 13.0.2.10 (Update 2 Build 10)

  • The remote console shows the new build as version 1 (it is only a visual error, it is the right build)
  • Czech localisation in WebClient does not work 100%; some titles are visible in English only.
  • Yoda is unable to repair its bad index on Windows Server (workaround is to flush the index and recreate it from scratch)
  • Outlook Sync (13.0.2.20202) does not contain full Czech translation (some options are visible only in English)
  • Primary alias change on mailbox could remove mailbox itself (timeout occurs on update)
  • Unable to export events in vCalendar format

Version 13.0.2.9 (Update 2 Build 9)

  • Emails not getting delivered to all attendees on the mailing list (workaround is to turn on MDA for internal delivery)
  • Mentions in the TeamChat generates duplicated notifications
  • Outlook Sync (13.1.X) tends to rename the Inbox folder and change the routing of new messages
  • Outlook Sync (13.1.X) Object reference not set to an instance of an object

Version 13.0.2.8 (Update 2 Build 8)

  • Antivirus not updating itself on Windows server (fix available)
  • Hypertext links don't work properly in mail composer in Webclient
  • Fulltext search may have issues with creating the index

Version 13.0.2.7 (Update 2 Build 7)

  • Antivirus not updating itself on Windows server (fix available)
  • Hypertext links don't work properly in mail composer in Webclient
  • Creating accounts via tool.exe stuck, if Fulltext Search service is running (Windows only)
  • A new user is not visible in the IM roster until the IM service is restarted

Version 13.0.2.6 (Update 2 Build 6)

  • Uploading to WebDAV doesn't work

Version 13.0.2.5 (Update 2 Build 5)

  • An issue with syncing Drafts folder when account added as IMAP in any type of desktop mail client
  • Error "Mailbox doesn't exist" appearing fo Archive in IWDC
  • The first day of the week in the Calendar depends on the user's language
  • Uploading files via WebDAV doesn't work
  • NDR looping if "forwarding" set to an invalid email address

Version 13.0.2.4 (Update 2 Build 4)

  • permission issues in Groupware

Version 13.0.2.3

  • public-folders being duplicated indefinitely

 

 

Generation 1 (13.0.1)


SERVER PERFORMANCE DECREASED WHEN INDEXING ON

When the full-text search is already running or turned on during the server upgrade/installation, your server could face a temporary decrease in its performance due to the indexation of documents. This can take several hours depending on the volume of your data.

IM DOESN'T WORK

When the Digest-MD5 is disabled in the remote console - System - Advanced - Digest-MD5 then IM doesn't work and shows offline status.

The second issue regarding IM is when the user has in the remote console - Domains & Accounts - Management - Domain - User - for username this format: user@domain.com. The workaround is to set up only "user" in the username column without a domain.

TEAMCHAT AND CONTACTS DOESN'T WORK

This is caused by case sensitive MySQL database. IW expect to work with case insensitive database. Below you will find an article on how to change MySQL case sensitive DB to MySQL case insensitive.
https://support.icewarp.com/hc/en-us/articles/360014065658-Change-case-sensitive-DB-to-case-insensitive

TEST CONNECTION ON WEBDOCUMENT DOESN'T WORK

Unfortunately, this is known as BUG but it doesn't have an effect on the WebDocuments function. 

ISSUE WITH OTHER ACCOUNTS IN WEBMAIL

If you have lost added IMAP account in the webmail during the upgrade and you cannot add a new then go to the file system - to the mailbox of the affected user - ~webmail and delete accounts.xml. In this file are specified other accounts. After this, you will be able to add an IMAP account again.

ISSUE WITH OSYNC LICENSE

OSync version 13.0 has an issue with the reference ID of OSync. If you are receiving error windows regarding activating/deactivate the license then do a downgrade to 12.3.

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