Explanation
At this time, the OutlookSync add-on license key stops working every month. This problem occurs when renewing a server license (OrderID), which also changes the License Number (LicenseID) responsible for renewing the licenses.
The problem is solved by regenerating licenses on users when the Remote Console or the command line on the server can be used. Once the license is renewed, the user must activate the add-on manually. The user obtains the license key via webmail or by e-mail from the Administrator.
How to regenerate licenses
The license can be renewed via the command line or the Remote / Administrator console.
Administration console
Through the Remote Console, licenses can be renewed individually on users.
1. Domains & Accounts
2. Management
3. Click on the domain
4. Click on the user (for whom we want to regenerate the license)
5. Policies tab
6. Activation Keys button
7. Select OutlookSync
8. Generate Key button
Command-line
Our tool.sh/tool.exe is used here, where the following command regenerates all licenses. An example of the command is given for Linux, where for Windows, the same tool.exe is used.
Mentioned command: tool.sh set account "* @ *" U_ActivationKey_OutConn
How to get a license key
From the Admin's point of view
Via Remote Console:
1. Domains & Accounts
2. Management
3. Click on the domain
4. Click on the user (for whom we want to regenerate the license)
5. Policies tab
6. Activation Keys button
7. Select OutlookSync
8. Send Key To User By Email Button
From the user's point of view
If the license tab is not disabled on the domain, the user will get to the key as follows.
1. Click on your avatar (in the upper right corner of the webmail)
2. "License" tab
3. Select OutlookSync and copy the key
How to activate the add-on
After copying the key, the user pastes it in 2 places.
1. If the add-on has already been deactivated, the user selects the Activation option and enters the license key here.
2. If the user already has an activated trial license, he will follow the next path
a. Top Panel> IceWarp Sync
b. License
c. Select Activate
Comments
0 comments
Article is closed for comments.