EPOS Webmail Issues
hello all
we upgraded from V13.x to Epos 14.1.0.6 a week ago. so gar, in GENERAL it works fine. but we have a lot of customers complaining about issues using the new webmail client. this includes things like:
- the most important one are general issues on iOS (ipad and phone) when using webmail. i also tested with my iphone (14 pro, latest iOS) with the 'phone version' of the client. it shows emails, but when choosing an action on the top like 'reply' - nothing happens and one is returned to the overview page.
- some clients say that mail signatures don't work properly anymore. i had to reenter mine as well again in the Option Settings.
- sometimes on replying an email, the original sender is not put into the address field and needs to be entered again manually. i could not reproduce this for myself.
- how to get rid of the annoying 'loading desktop commercials' on login
anybody else having similar issues mainly with the webmail on iOS? and is there a possible resolution to that?
thanks and kind regards,
lukas
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Non-functional webmail for phones or tablets has also been addressed with support. Many of our clients are still complaining. The response is that further support for the mobile/tablet interface is no longer supported and will be replaced by adding IMAP functionality to the ICW Mobile Client.
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ok, but then it should be removed... i also would prefer the clients (some multiple thousands of them) to set up the accounts as regular imap on their mobile devices, but some just seem to be so fixated on using the webmail...
but in general, release 14 seems to have introduced so many issues that it is really annoying of having to answer all the calls from our customers with their troubles...
some new stuff that came up:
- smartattach just sends 0-byte smartattach.txt files instead of links in the forwarded emails
- on the api, the DKIM private key can not be set. not error when setting - but it is not saved and does not appear in the icewarp admin tool
- some clients 'think' that they now have issues with calendar invitations not being properly formatted for international timezones and thus invitations sent to clients being offset by one or two hours.
- webmail does not work on safari on a bit older macs (just getting the 'loading desktop' after login, but then nothing more. -
we also facing many problems after upgrade to epos
may files likc xlsb, xlsm are not getting downloaded
our support simply says these kind of files are not supported.
icewarp is not having team to test everything before rolling out ?
continuously our users are complaining for various issues.
now there is no option to download all attachment as single zip, earlier that was working fine.
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I alos got a lot of complaintes abaout the webmail frontend for mobiles and tablets. Our customers are quite reluctant to use other frontends or Apss to manage their e-mails. And using the desktop version on a mobile is not makeing much fun.
Please get that issues solved - at least till you have anotehr working solution. -
We encounter problems too. Mainly with team mailboxes that are not shown.
The "authenticating dashboard" is anoying.
And when creating the webmailer suggests all adresses it can find in the sent folder. Why not only from my contacts? Please make it configurable. There are mails from people who moved to another employer and I get all old mail-adresses sugestet. That is a potential source of errors.
Upgrading to 14 was a big step back for us and our customers. -
We’ve been dealing with numerous issues and complaints from customers ever since we upgraded to the new epos (smartAttach fails if a folder is renamed, web document thumbnails fail, desktop shortcuts fail if a folder is renamed, copy/paste images in emails fail or are lost in the email chain, task reminders no longer send emails, translation creates graphical artifacts, archives are periodically disabled without admin interaction, system backups no longer work, ChatGPT in web documents doesn’t work properly and loops the same request, and so on...)
Honestly, this is the worst version we’ve ever used from IceWarp, and we’ve been customers since version 7.BUT, one key takeaway from this experience is that our on-premise infrastructure is now effectively hybrid, as the new desktop version relies on IceWarp’s servers for certain features to work, like Notes as an example.
Additionally, any requests to ChatGPT (when users enable it) are routed through IceWarp’s servers.
We realized this when IceWarp’s infrastructure went offline a few months ago (and we lost notes and chatGPT at least), which made us discover that without their servers, we lose functionality in what’s supposed to be an on-premise solution.To be honest, we are very frustrated and unhappy with this epos version.
It might have seemed like a good idea on paper, but in reality, it’s causing more issues than benefits, and even worse, sometimes regressions.
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