Some Users cant login to webclient after upgrade from 12.2 to Deep Castle 1

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John Schmitt

• June 10, 2020 21:30
• Edited

I have upgraded our Icewarp server and 2 users cannot login to Webclient now. They are able to access webclient from Mobile or Tablet Views but Desktop View which is default does not load Mailboxes. The Screen shows Logo in left corner for icewarp and then one solid purple bar running crossed the screen. After looking at webclient logs from admin console between users that can and the two that cant, The last Get request when logging in is for Teamchat. The good accounts show Get request for Inbox but bad ones stop after the token for teamchat was requested without any notifications in log.

Inspecting Element, I found that the user console from any browser shows an error for NULL Onclick or similar from different brosers. This one is from Firefox with hostname replaced by "replaced email hostname here":

 

 

 

 

Cookie “login_sid” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To know more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite advanced.js:23:1

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help http://xhr.spec.whatwg.org/ startscript.js:130:402

unreachable code after return statement

startscript.js:4139:145

This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. webmail

browser_ext:executeCallbackFunction Error while executing oObject._updatePreloader() startscript.js:59:106

 

TypeError: "this._getAnchor(...) is null"

    __constructor https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js line 21 > eval:12342

    _create https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js:164

    __addObjects https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js:171

    _draw https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js:170

    __constructor2 https:/"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js line 21 > eval:2694

    __constructor https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js line 21 > eval:2654

    _create https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js:164

    _updatePreloader https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js:358

    executeCallbackFunction https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js:58

    response https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js:256

    executeCallbackFunction https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js:58

    response_check https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js:196

    executeCallbackFunction https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js:58

    onreadystatechange https://"replaced email hostname here"/-.._._.--.._1589986497/webmail/client/inc/startscript.js:134

startscript.js:59:160

 

I was able to login with a good user on the individuals computer and was not able to login to their account from mine so this is 100% tied to the affected users.

 

I have tried to run directory cache cleanups but have not been able to find out what the issue is.

Any help would be much appreciated or if there is a procedure to migrate mail,calendar,contacts to a new user, I would consider that as well.

 

Like I mentioned before, The User can login with Outlook or mobile devices. Just not WebClient from Any PC or Browser.

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  ivano bua

  • August 13, 2020 15:22

  in linux, i move xml files of user in a temp folder (opt/icewarp/nameofdomain/user/webmail ---> move or delete *.xml) , login and it's all ok

  seems that the problem is "theme" not setting to default

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