Mike | Head of Support

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Recent activity by Mike | Head of Support Sort by recent activity Recent activity Votes
  • How to turn off built-in antivirus

    Should you want to turn off built-in antivirus solution from Kaspersky in IceWarp for some reason, you can do that by the following steps: Remote Console- open the remote admin console and navigate...

  • How to install the new Outlook Sync addon (from

    We have recently released a brand new version of Outlook Sync addon that has been completely redesigned and requires, therefore, certain steps to follow to make it work properly. Steps to follow: 1...

  • How to benefit from Free/Busy feature for scheduling events

    Are you interested to see attendees' availability in the calendar when planning an event? Free/Busy is the option to help you achieve that.   How it works in WebClient 1. Log into your WebClient, ...

  • Let's Encrypt certificate has expired

    Summary Certificate trust mainly relies on the "root" issuing certificate (and intermediate certificates) being trusted by your computer. The root certificate issues an Intermediate certificate whi...

  • How to backup your bookmarks in Connections Manager

    Should you need to transfer the list of bookmarks from the existing Admin Console or Remote Console to another computer, follow the steps below. Regedit 1. Open Regedit (regedit.exe) on your curren...

  • How to restore access to email with missing 2FA

    To reset the two-factor authentication, you must contact your local administrator to delete the twofactor.dat on the file system in your user's folder. It will help to reset two-factor authenticati...

  • How to configure SMS Server using Clickatell

    This guide is designed to help you configure your SMS Server using Clickatell provider.   Step1: Login to Clickatell Developers‘ Central using your existing credentials at https://central.clickatel...

  • Axigen Migration Guide

    Axigen Migrator - User Guide is describing usage of our free migration tool for migration from Axigen to IceWarp. Link

  • Checking allowed ports

    If you’re experiencing troubles with server communication, and you have installed IceWarp on RedHat/CentOS server, it is good practice to check the following: iptables – check what rules are appli...

  • IceWarp License Expiration and Subscription Renewal

    Users approve IceWarp for its transparent licensing model. The software is subscription-based, which means you pay the license cost upfront and then the renewal fee periodically each year to mainta...