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Mike | Head of Support

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  • Known issues in Deep Castle Gen 2

    Version 13.0.3.7 (Update 3 Build 7) Outlook Sync cannot send an email via port 465 (SSL) (you can solve it by using the 587 SSL port instead) Version 13.0.3.6 (Update 3 Build 6) Cannot manage th...

  • ESET settings adjustments for Outlook Sync

    If you'd like to make sure your Outlook Sync works well with ESET antivirus/antispam, please follow the recommendation below on what to disable to keep the synchronisation running smoothly. Screens...

  • Accessing customer's data

    The information below describes when IceWarp Support can access customers' data and what data will be targeted. Support type Request type Data type Target SLA (priority on-premises support) ...

  • Where to find the Order ID?

    IceWarp Server generates the Order ID, and except for some exceptional cases, it is unique for each machine where you install IceWarp. You need to know this information when you communicate with ou...

  • How to change user password on LDAP

    Should you need to change passwords for users connected through an LDAP server, follow the steps below.   1. Find an API c_accounts_global_ldap_passchangedisable" in the API Console in the Remote c...

  • "Key not valid for use in specified state" error

    Should the Outlook Sync addon encounter an error stating "Key not valid for use in specified state", follow the instructions below to resolve it.Error message Solution Turn off the Microsoft Outlo...

  • How to sign emails with S/MIME certificate

    WebClient supports personal SSL certificates. It allows you to send and receive digitally signed messages. At first, you need to supply your certificate to your account. WebClient will then use you...

  • Relay server, DNS lookup and SMTP Routing

    Nowadays, unfortunately, it is not rare for a remote system to reject emails from you. If you check the SMTP logs, you will note that you are disconnected right after you connect to a remote system...

  • How to upgrade IceWarp Server from 32-bit to 64-bit

    Update of IceWarp server application from 32bit to 64bit is no different from update from 64bit to 64bit version, with few prerequisites needed to be dealt with before the update itself: Fast CGI ...

  • How to manage IWDC/Outlook Sync licenses in the shop

    Each license has a maximum of one activation enabled in default, i.e. the key can only be used on one device. To increase activations, simply generate a new key with an increased number of activati...