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Mike | Head of Support

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  • How to set up DNS on IceWarp Cloud

    This guide is designed to help you set up the DNS records to make your domain available from outside. What to check firstThese steps are necessary to check before you make any changes to your DNS r...

  • How to set up Smartdiscover for your domain

    What is Smartdiscover SmartDiscover ensures that any client application will receive a list of available ports, protocols, URLs, and server addresses. Users have to know just their e-mail address a...

  • Known issues in Deep Castle Gen 2

    Version 13.0.3.2 (Update 3 Build 2) Admin/remote console gets reported as unsafe by the Smartscreen feature in Windows Defender (you can bypass the issue by clicking on More info and confirming "R...

  • Where to find the Order ID?

    IceWarp Server generates the Order ID, and except for some exceptional cases, it is unique for each machine where you install IceWarp. You need to know this information when you communicate with ou...

  • How to change user password on LDAP

    Should you need to change passwords for users connected through an LDAP server, follow the steps below.   1. Find an API c_accounts_global_ldap_passchangedisable" in the API Console in the Remote c...

  • "Key not valid for use in specified state" error

    Should the Outlook Sync addon encounter an error stating "Key not valid for use in specified state", follow the instructions below to resolve it.Error message Solution Turn off the Microsoft Outlo...

  • How to sign emails with S/MIME certificate

    WebClient supports personal SSL certificates. It allows you to send and receive digitally signed messages. At first, you need to supply your certificate to your account. WebClient will then use you...

  • Relay server, DNS lookup and SMTP Routing

    Nowadays, unfortunately, it is not rare for a remote system to reject emails from you. If you check the SMTP logs, you will note that you are disconnected right after you connect to a remote system...

  • How to upgrade IceWarp Server from 32-bit to 64-bit

    Update of IceWarp server application from 32bit to 64bit is no different from update from 64bit to 64bit version, with few prerequisites needed to be dealt with before the update itself: Fast CGI ...

  • How to manage IWDC/Outlook Sync licenses in the shop

    Each license has a maximum of one activation enabled in default, i.e. the key can only be used on one device. To increase activations, simply generate a new key with an increased number of activati...