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Mike | Head of Support

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  • Known issues in Deep Castle Gen 2

    Version 13.0.3.6 (Update 3 Build 6) Cannot manage the license via the remote admin console (use the following link to manage your license https://shop.icewarp.com/license/manage_license.php) Outlo...

  • How to repair webmail cache for some users through WCCM

    1. Download wccm.7z file 2. Unpackage it and save it to the HTML/webmail 3. In a browser go to the /webmail/wccm/main.php 4. There setup mail address which should be repaired 5. Start Erase Cache 6...

  • How to configure SMS Server using Clickatell

    This guide is designed to help you configure your SMS Server using Clickatell provider.   Step1: Login to Clickatell Developers‘ Central using your existing credentials at https://central.clickatel...

  • Let's Encrypt certificate has expired

    Summary Certificate trust mainly relies on the "root" issuing certificate (and intermediate certificates) being trusted by your computer. The root certificate issues an Intermediate certificate whi...

  • How to sign emails with S/MIME certificate

    WebClient supports personal SSL certificates. It allows you to send and receive digitally signed messages. At first, you need to supply your certificate to your account. WebClient will then use you...

  • Bring your team online - technical how-to

    You are only a few steps away from upgrading your existing installation of IceWarp Server into a complete virtual office. Add the collaboration features into your License. Simply reactivate the se...

  • How to install the new Outlook Sync addon (from 13.0.2.20214)

    We have recently released a brand new version of Outlook Sync addon that has been completely redesigned and requires, therefore, certain steps to follow to make it work properly. Steps to follow: 1...

  • Checking allowed ports

    If you’re experiencing troubles with server communication, and you have installed IceWarp on RedHat/CentOS server, it is good practice to check the following: iptables – check what rules are appli...

  • IceWarp License Expiration and Subscription Renewal

    Users approve IceWarp for its transparent licensing model. The software is subscription-based, which means you pay the license cost upfront and then the renewal fee periodically each year to mainta...

  • Accessing customer's data

    The information below describes when IceWarp Support can access customers' data and what data will be targeted. Support type Request type Data type Target SLA (priority on-premises support) ...