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Mike-IceWarp-Support

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  • Support Severities and Response time

    SEVERITY/PRIORITY LEVELS Defects must be categorized into one of the following priority levels: Defect Priority Level 1 - Critical Defect Priority Level 2 - Major Defect Priority Level 3 - Moderat...

  • Microsoft Windows Server 2012 EOL (end-of-life) and what's next

    Please note that from 10.10.2023, IceWarp is ending technical support for its solution running on Windows Server 2012 that reached its life cycle defined by Microsoft.   What's next? We recommend ...

  • Where to find the Order ID?

    IceWarp Server generates the Order ID, and except for some exceptional cases, it is unique for each machine where you install IceWarp. You need to know this information when you communicate with ou...

  • Architecture planning for EPOS

    HARDWARE SIZING When deciding how to allocate resources, it's crucial to consider how users will primarily use them and if there may be an increase in their numbers. Usage can vary significantly be...

  • Known issues in IceWarp Epos

    List of known issues that have been observed in the latest IceWarp EPOS builds Dashboard Cannot finish activation of Chat GPT (from 22.1.2024) Version 14.1.0.5 (Update 1 Build 5) It is not possi...

  • Where to download the latest version of the Remote admin console

    Cloud customers, being always among the first to receive the latest updates, can download the remote admin console using their hostname in the following format: https://mail.yourdomain.com/install/...

  • How to install yoda-scan via rpm

    Running yoda-scan has three external dependencies, which must be configured after yoda-scan docker is installed via rpm. They are: * yoda connectivity * mundi connectivity * mail storage access Yod...

  • How to update fulltext search server

    This article aims at everyone who wants to upgrade their full-text search server in VMware or Hyper-V. 1. UPDATE VMWARE/HYPER-V IMAGE (CentOS7 OS only) log in to your image as root and add the Ice...

  • How to turn off built-in antivirus

    Should you want to turn off built-in antivirus solution from Sophos (pre-DC3 version contained Kaspersky) in IceWarp for some reason, you can do that by the following steps: Remote Console- open th...

  • Recommended db engine for EPOS

    If you are currently utilizing the MySQL database on your server, it is important to verify which engine you are currently using. In order for IceWarp databases to function properly, foreign keys a...