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Mike-IceWarp-Support

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  • Known issues in Deep Castle Gen 2

    Version 13.0.3.7 (Update 3 Build 7) Outlook Sync cannot send an email via port 465 (SSL) (you can solve it by using the 587 SSL port instead) Version 13.0.3.6 (Update 3 Build 6) Cannot manage th...

  • ESET settings for Microsoft Outlook

    This article suggests configuration steps to address the synchronisation issues in Microsoft Outlook caused by the ESET Antispam/Antivirus. Please note that adjusting ESET Antispam/Antivirus setti...

  • How to configure SMS Server using Clickatell

    This guide is here to assist you in configuring your SMS Server by using the Clickatell provider. 1. LOG IN TO CLICKATELL Please log in to Clickatell Developers' Central using your current login in...

  • Where to download the latest version of the Remote admin console

    Cloud customers, being always among the first to receive the latest updates, can download the remote admin console using their hostname in the following format: https://mail.yourdomain.com/install/...

  • Support severity vs response time

    SEVERITY/PRIORITY LEVELS The criteria used to determine the severity/priority levels of issues are as follows: Severity  Priority Description Example 1 Urgent It causes a complete shutdown of ...

  • Let's Encrypt certificate has expired

    Summary Certificate trust mainly relies on the "root" issuing certificate (and intermediate certificates) being trusted by your computer. The root certificate issues an Intermediate certificate whi...

  • How to sign emails with S/MIME certificate

    WebClient supports personal SSL certificates. It allows you to send and receive digitally signed messages. At first, you need to supply your certificate to your account. WebClient will then use you...

  • Architecture planning for EPOS

    HARDWARE SIZING When deciding how to allocate resources, it's crucial to consider how users will primarily use them and if there may be an increase in their numbers. Usage can vary significantly be...

  • Relay server, DNS lookup and SMTP Routing

    Nowadays, unfortunately, it is not rare for a remote system to reject emails from you. If you check the SMTP logs, you will note that you are disconnected right after you connect to a remote system...

  • How to install the new Outlook Sync addon (from 13.0.2.20214)

    We have recently released a brand new version of Outlook Sync addon that has been completely redesigned and requires, therefore, certain steps to follow to make it work properly. Steps to follow: 1...