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Mike | IceWarp Support

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  • EPOS - Update 2 (14.2.0)

    Please find the list of release notes highlighting the most significant changes in the upcoming IceWarp EPOS Update 2. This version will be released soon. MAJOR FEATURES New Conferences with refre...

  • Accessing customer's data

    The information below describes when IceWarp Support can access customers' data and what data will be targeted. Support type Request type Data type Target SLA (priority on-premises support) ...

  • Known issues in Deep Castle Gen 2

    Version 13.0.3.7 (Update 3 Build 7) Outlook Sync cannot send an email via port 465 (SSL) (you can solve it by using the 587 SSL port instead) Version 13.0.3.6 (Update 3 Build 6) Cannot manage th...

  • ESET settings for Microsoft Outlook

    This article suggests configuration steps to address the synchronisation issues in Microsoft Outlook caused by the ESET Antispam/Antivirus. Please note that adjusting ESET Antispam/Antivirus setti...

  • Architecture planning for EPOS

    HARDWARE SIZING When deciding how to allocate resources, it's crucial to consider how users will primarily use them and if there may be an increase in their numbers. Usage can vary significantly be...

  • Support severity vs response time

    SEVERITY/PRIORITY LEVELS The criteria used to determine the severity/priority levels of issues are as follows: Severity  Priority Description Example 1 Urgent It causes a complete shutdown of ...

  • How to configure SMS Server using Clickatell

    This guide is here to assist you in configuring your SMS Server by using the Clickatell provider. 1. LOG IN TO CLICKATELL Please log in to Clickatell Developers' Central using your current login in...

  • Microsoft Windows Server 2012 EOL (end-of-life) and what's next

    Please note that from 10.10.2023, IceWarp is ending technical support for its solution running on Windows Server 2012 that reached its life cycle defined by Microsoft.   What's next? We recommend ...

  • Let's Encrypt certificate has expired

    Summary Certificate trust mainly relies on the "root" issuing certificate (and intermediate certificates) being trusted by your computer. The root certificate issues an Intermediate certificate whi...

  • How to sign emails with S/MIME certificate

    WebClient supports personal SSL certificates. It allows you to send and receive digitally signed messages. At first, you need to supply your certificate to your account. WebClient will then use you...