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IceWarp Support

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  • Calendar and WebDAV URL for integrations with other clients

    Below are useful links to IceWarp online tools and configuration URL links that can be set up in 3rd-party applications.Please note that the URLs in the screenshots below cannot be used on your ser...

  • IceWarp Installation Guide for Red Hat 9

    PrerequisitesBefore beginning the installation, ensure you have: Root access to your Red Hat 9 server, RHEL 8, CentOS Stream 9, or Rocky Linux 9 SSH access configured SCP (secure copy) capability f...

  • MariaDB Setup for IceWarp on Red Hat 9

    OverviewIceWarp strongly recommends using MariaDB instead of the default SQLite database for production environments. MariaDB provides better performance, scalability, and supports foreign keys, wh...

  • Connecting a Custom Domain to Icewarp (self-hosted)

    OverviewAfter installing IceWarp, you need to configure DNS records to ensure email delivery, autodiscovery, and other services work correctly. This guide will help you set up the necessary DNS rec...

  • IceWarp Security Update

    IceWarp has released a security update to address a critical vulnerability found during our regular security audits. This vulnerability could allow an attacker to gain unauthorised access to the se...

  • How to attach logo to your signature in IceWarp

    To add an image (such as a logo) to your email signature, follow these steps:Navigate to Administrator Options > Mail > Signature.⚠️ Important:You cannot copy and paste an image directly into the s...

  • How to troubleshoot domains marked as Spam

    If you’re using a relatively new cloud server, it may take some time before larger email providers recognize it as trustworthy and stop flagging your messages as spam.This happens because your send...

  • How to use SmartAttach feature in IceWarp

    How to Turn SmartAttach ON or OFFLog in as an Administrator (minimum: WebAdmin) to the WebClient.Navigate to: Administrator settings > Mail > Mail Compose.Use standard attachment:If set to Yes, Sma...

  • Important logs in IceWarp

    The following log settings are recommended for both On-premise and Cloud instances.Administration Console > System > Services > GeneralSMTP: Extended – Logs all information about emails, including ...

  • How to troubleshoot Let’s Encrypt Certificate

    To generate a Let’s Encrypt certificate: Open the Administration Console and go to:System > Certificates Click Add Certificate. Choose Free Let’s Encrypt Certificate, then select the domain for whi...