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IceWarp Support

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  • How to force IceWarp Desktop Client to use Autodiscover settings for my domain

    If your domain was previously connected to a Microsoft server, you may encounter issues setting up the account using Automatic setup if you now use your own server. There is a workaround to specify...

  • IceWarp Deep Castle End of Life (EOL)

    Dear Customers,We truly appreciate your continued use of IceWarp and thank you for being part of our family.We would like to inform you that the servers currently running IceWarp Deep Castle are no...

  • Calendar and WebDAV URL for integrations with other clients

    Below are useful links to IceWarp online tools and configuration URL links that can be set up in 3rd-party applications.Please note that the URLs in the screenshots below cannot be used on your ser...

  • IceWarp Installation Guide for Red Hat 9

    PrerequisitesBefore beginning the installation, ensure you have: Root access to your Red Hat 9 server, RHEL 8, CentOS Stream 9, or Rocky Linux 9 SSH access configured SCP (secure copy) capability f...

  • MariaDB Setup for IceWarp on Red Hat 9

    OverviewIceWarp strongly recommends using MariaDB instead of the default SQLite database for production environments. MariaDB provides better performance, scalability, and supports foreign keys, wh...

  • Connecting a Custom Domain to Icewarp (self-hosted)

    OverviewAfter installing IceWarp, you need to configure DNS records to ensure email delivery, autodiscovery, and other services work correctly. This guide will help you set up the necessary DNS rec...

  • IceWarp Security Update

    IceWarp has released a security update to address a critical vulnerability found during our regular security audits. This vulnerability could allow an attacker to gain unauthorised access to the se...

  • How to attach logo to your signature in IceWarp

    To add an image (such as a logo) to your email signature, follow these steps:Navigate to Administrator Options > Mail > Signature.⚠️ Important:You cannot copy and paste an image directly into the s...

  • How to troubleshoot domains marked as Spam

    If you’re using a relatively new cloud server, it may take some time before larger email providers recognize it as trustworthy and stop flagging your messages as spam.This happens because your send...

  • How to use SmartAttach feature in IceWarp

    How to Turn SmartAttach ON or OFFLog in as an Administrator (minimum: WebAdmin) to the WebClient.Navigate to: Administrator settings > Mail > Mail Compose.Use standard attachment:If set to Yes, Sma...