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How to configure a Relay Server in IceWarp
The relay server can be configured through the Administration Console under Mail > General.There are two ways the relay server can be used:Primary Relay – All outgoing emails are sent through the r...
How to configure SSL/TLS for a MySQL database?
This article explains how to configure SSL/TLS for a MySQL database.In some scenarios, SSL/TLS may not be necessary: The IceWarp application and the MySQL database are hosted on the same server. Th...
How to rename users or domains in IceWarp
Renaming a user: The best way to rename a user is to add secondary alias, because people might send emails to the old user name.Renaming a domain: The best way is to create a domain alias.Create an...
How to set up email on Apple iOS
In this article, you will find step-by-step instructions on how to set up your Open-Xchange (POP/IMAP) mailbox on your iOS device using the Mail app.1. From the Home screen go Settings -> Apps -> M...
How to fix an error message "Illegal mix of collations"
Based on the MySQL configuration, customers using IceWarp 14.2 (EPOS Gen 2) may encounter issues with Groupware database inconsistencies in collations. The main affected table will be Table Event.S...
Outlook 2016 and 2019 end of life (EOL)
OverviewMicrosoft officially announced that Outlook 2016 and Outlook 2019 will reach the end of life (EOL) on October 14, 2025.What does EOL mean?End of life (EOL) occurs when a product or service ...
Introduction of IceWarp Microservices
With the release of IceWarp EPOS, microservices are taking on an increasingly important role within the IceWarp product family. While customers don't need to understand the technical details of how...
Where to find the onice.io domain name?
To locate your onice.io domain within IceWarp, follow these steps in the WebAdmin interface:Log in to WebAdmin as a server or domain administrator.Look at the Control Bar at the top:Click the “+” (...
How to set up DNS in IceWarp WebAdmin
This guide is designed to help you set up the DNS records to make your domain available from outside. CHECK FIRSTThese steps are necessary to check before you make any changes to your DNS records. ...
Known issues in Epos Gen 2
List of known issues that have been observed in the current IceWarp build. Current build: 14.2.0.8(this only applies for on-premise customers) Deleting multiple emails in WebClient When d...