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Documents cannot be opened or downloaded after an upgrade to IceWarp 14.1.0.5
Applies to version 14.1.0.5Issue:Documents cannot be opened or downloaded after the upgrade (only for on-premise users).Solution:First of all, your documents are securely stored on the IceWarp serv...
How to stop ongoing Directory Cache refresh in IceWarp
The Directory Cache stores information about mailboxes: their sizes, numbers of messages, etc. It is used to facilitate and speed up access to the database and file system. The data in the Director...
How to revalidate your license
The license grants you access to the IceWarp services. If your license is invalid or not active, you will not be able to use them.That is why if you are experiencing any issues with the IceWarp ser...
How to manage Autocomplete list in IceWarp
IceWarp has thoughtfully integrated a default autocomplete feature into the Mail, Calendar, and Conference services. This feature is designed to enhance your productivity by simplifying the input o...
API check troubleshooting
In the new version of Epos (14.1.0.0), we introduced many useful features that can improve your work efficiency and user experience (see Epos updates).One of the features is Dashboard. It is a full...
Microsoft Windows Server 2012 end of life (EOL)
Please note that from 10.10.2023, IceWarp is ending technical support for its solution running on Windows Server 2012 that reached its life cycle defined by Microsoft.What's next?We recommend migra...
Recommended DB engine for IceWarp EPOS
If you are currently utilising the MySQL database on your server, it is important to verify which engine you are currently using.In order for IceWarp databases to function properly, foreign keys ar...
Antivirus engine does not update
If your antivirus on IceWarp Server does not update automatically, follow the steps below to resolve it before you contact our Live Chat Support team.An internet connection, proxy server or firewal...
How to install IceWarp using preinstalled image
Hyper-V or Vmware hypervisors are necessary to install the Fulltext server image. The image comes preloaded with a Linux distribution. Images can be downloaded from the IceWarp web download section...
IceWarp Basic Backup Configuration
It is more than wise to have an application, server or installation of any kind backed up to prevent a loss caused by a technical glitch, human error or a case rollback situation.IceWarp backup in ...