Posted by on 01 August 2012 01:17 PM
This error is usually occurs for one of the following reasons:
The following guidelines should help you diagnose the problem:
The GroupWare service is not running
Go to System -> Services menu node in Icewarp Configuration Console and check if the GroupWare service is running there.
If the GroupWare service is stopped then press the start button to start it
The port for the GroupWare service is not open on your Firewall/Router
You can check the port that the GroupWare service is running on in System -> Services -> Select the GroupWare service and click the Properties button.
Verify that this port is open on your Firewall and/or Router.
GroupWare service is not enabled for appropriate account
Go to the GroupWare node -> General tab in Icewarp Configuration Console.
Click the Access Mode button to bring up the Access Mode dialog.
The following dialog shows you which mode you have set. By default it is set to Process All.
Check that access is enabled for this account.
Please see the administration guide for full information about access modes
The ODBC Connection for GroupWare is not set properly or the DB is not accessible
Go to GroupWare menu node and click the ODBC Settings button. The default connection is set to IceWarpCalendar DSN which is pointed to the calendar.mdb file in Icewarp\Calendar folder.
Click the Test Connection button to see if everything is ok. A successful test will display -
If the test is unsuccessful please continue to the next section
The DSN (Data Source Name) for GroupWare wasn't installed properly
This was probably caused at installation time, maybe by Icewarp not having full access rights to the DSN.
It is recommended that you re-install Icewarp ensuring that the full rights are granted to the DSN Icewarp will use..
If you wish to attempt to create the DSN without re-installing Icewarp please follow the instructions here.
GroupWare engine is not enabled at all
Go to GroupWare menu node and ensure that the Active checkbox is checked.