soffice.bin and oosplash processes converting documents to pdf for preview problem - WebClient hangs with 500

Subject: "soffice.bin" and "oosplash" processes converting documents to pdf for preview problem

Affected version: n/a

Resolution scheduled for: n/a

Description: Problems with "soffice.bin" and "oosplash" processes converting documents to pdf for preview. WebClient hangs with 500, server load is too high until the "oosplash" and "soffice.bin" processes are killed. After that, the WebClient started to respond again without the need of restart any other services.

Solution:

At first "oosplash" and "soffice.bin" processes have to be killed

IceWarp process list

# ps aux | grep ice > process.txt

Stop IceWarp services

# service icewarp stop

Kill IceWarp soffice service /pid from process.txt

# kill -9 {soffice pid}

Disable the splash screen in Libreoffice install directory for ex.  /usr/lib/libreoffice/program/sofficerc

change:

Logo=1

to

Logo=0

{quote}

JIRA: https://jira.icewarp.com:8443/browse/DOC-936