Configuring debug-5 access to your Mirapoint Appliance

Configuring debug-5 access to your Mirapoint Appliance

To configure MERT access to your Mirapoint device for the Mirapoint MERT support engineers, please follow the steps below:

******************** MERT DEBUG-5 ACCESS REQUEST ********************

Use the following CLI commands to install debug-5 and enable

MERT access to the machine:

> Update Uninstall debug-5

> Update Install ftp://ftp.mirapoint.com/pub/mira/debug-5

Please let the Mirapoint support engineer know the public address(es) needed to reach your Mirapoint device(s).

After debug-5 is installed, the MERT engineer will access port 10145/tcp on your Mirapoint system(s) from one of our secure servers [199.3.178.11 and 209.228.129.100]. You must configure sufficient NAT and firewall rules to allow this access.

In short, we require the following firewall/NAT rules (requires a unique public IP address for each Mirapoint device):

From : [199.3.178.11 or 209.228.129.100]

To : [Your machine(s)]

Port : 10145/tcp

Alternatively, Mirapoint can connect to an intermediate machine via ssh, and from there to the Mirapoint. This indirect access configuration will change the firewall/NAT requirements, so we can discuss this further if required.

When the MERT engineer has completed the work, disable the remote access by typing:

 > Update Uninstall debug-5

If debug-5 is still installed from a previous occasion, you should uninstall debug-5 and re-install it again whenever MERT access is required. This is to make sure that it really is active (as it will disable itself but appear installed after a reboot).

Note: If Update List shows any other debug* patches installed, you may remove them.

You do not need to configure any accounts or passwords for us to access your device this way.

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