How To Generate Configuration Dump
Following are the instruction to get the config dumps.
************** Configuration Request ***********
a. Go to the Diagnostic page as http://<boxname>/cgi-bin/diag.cgi
b. Login as administrative user
c. Under Save/Restore System Configuration In the URL box type: ftp://ftp.mirapoint.com/incoming/<configname>.cnf
d.Click 'Save System Configuration'.
Please note that this will take a few minutes to generate and transfer. The interface should report back 'Success: The data was successfully transferred'
The preferred name of the file you upload to us is: hostname_5digitticket#.cnf (e.g.'m450.example.com_12345.cnf').
Please replace any dashes(-) with underscores(_).
************* End of Instruction *****************
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