ConnectR 5.1 Release Notes

ConnectR 5.1 (build 5.1.0) is the latest release of the Openwave Messaging add-in to Microsoft Outlook that synchronizes:

• Calendar events, to-do/task items, and address book contacts between your Message Server and Outlook
• Data, both ways -- Outlook to Message Server, and vice versa
• Immediately when you enter or edit a calendar event, task/to-do item, or contact
  Note: ConnectR is a data synchronization tool only, and cannot be used to migrate users from a Microsoft Exchange server to a Mirapoint Message Server.

ConnectR 5.1 requires a Message Server appliance running either of the following:

• Messaging Operating System (MOS) 4.1.6 or higher.
• Messaging Operating System (MOS) 3.10.6 or higher.

Important:

• If upgrading from a pre-5.x version of ConnectR, each person in your end-user population should run a clean sync after upgrading to the new ConnectR client. See Synchronizing Your Calendar From Scratch for instructions that you can pass on to your end-users.
• Ensuring that you have the latest Windows updates.
• ConnectR must be uninstalled when Microsoft Outlook has been installed. When you want to uninstall Microsoft Outlook from your computer, you must uninstall ConnectR first.
• If ConnectR was disabled by Outlook2013 and cause a crash, please change the setting of Add-ins in Outlook. Go to Outlook File menu -> Info -> Manage Add-ins, select Mirapoint ConnectR, and then select Always enable this add-in.
• ConnectR does not support OST file as the outlook data file in Outlook 2013. Before Configuring ConnectR, if you used OST file as the outlook data file to save calendar, contact and task, please change the OST file to PST file first. The details are in the user guide.

Enhancement in the 5.1 Release

• Support Outlook 2013

Fixes In the 5.1 Release

• Cannot add shared user. (57498)
• ConnectR was disabled after open Outlook2013. (57502)
• Need to add "Outlook 2013" to "InstallShield Wizard". (57506)
• If the outlook is un-installed firstly, the ConnectR will not be removed.(57508)
• ConnectR cannot display well in OL 2013. (57544)

Known Issues In This Release

• If your environment includes a proxy server, you cannot synchronize your calendars if the XML versions installed on the proxy and your appliance are different from each other. The most common scenario is when the XML version on the proxy is a lower version than the version on your appliance. (The XML version running on an appliance determined by the MOS release installed.)
  Workaround: Make sure the XML version on both appliances are the same. (44680)
• Redirected meeting invitations (invitations that are originally sent to a grantor but redirected to a delegate) are identical to those that appear in the delegate's Inbox. (43424)
• If a delegate invites his/her grantor to a meeting via Outlook, the event will not get scheduled in the grantor's calendar if the delegate—acting on behalf of the grantor—reads the invitation. Once the grantor opens the invitation, the event will appear in his/her calendar. Keep in mind that the grantor will see meeting invitations as long as he/she does not opt to have them sent only to the delegate. (43233)
• Your appliance and the WebCal client support dates between midnight January 1, 1970 and December 31, 2035 only. However, Microsoft Outlook does not have this restriction. If you try to synchronize events whose dates are out of this range, the appliance will ignore them and you will encounter an error notifying you that the event time is not supported by the appliance. Also, please be aware that importing a calendar file that includes an event with an out-of-range date is likely to cause problems with your WebCal calendar.
  Workaround: Do not enter calendar events whose dates are not within the range of midnight January 1, 1970 and December 31, 2035. (41468)
• If you install ConnectR on a computer running the Microsoft Windows Vista or Windows 7 operating system, you might encounter the following dialog boxes. The information below instructs you on what to do if these particular dialog boxes display:
  • You might encounter a dialog box informing you that an unidentified program wants to access your computer:
    
    Windows 7 dialog box:
    
    
    Vista dialog box:
    
    To ensure the successful installation of ConnectR, click Yes or the Allow option as appropriate.
  • You might encounter a dialog box informing you that this program might not have installed correctly:
    
    
    To ensure the successful installation of ConnectR, click the This program installed correctly option.
• When you try to uninstall ConnectR on computer running Microsoft Windows Vista or Windows 7, you might encounter a dialog box informing you that an unidentified program wants to access your computer. (The dialog box is similar to the ones detailed in the previous known issue.) Click Yes or the Allow option as appropriate to continue with the uninstallation.
• There is a known problem regarding the installation of ConnectR and certain Microsoft Outlook-compatible plugins and PDAs (personal digital assistants). Important: Before installing ConnectR, you must review the information regarding this problem and follow the instructions provided.
• In Outlook, you can visually drag a private event in a delegator's calendar to a different time slot or drag an event border to modify the time; however, the changes will not be saved. Only the grantor can modify or delete his/her private events. To visually restore the private event to its original state, refresh the Outlook display (which you can do by clicking the Mail tab and then clicking the Calendar tab again).
  Click No if the following dialg box displays:
  
  
  
• NOTE: In Outlook 2013, by default, it now turns off any add-in that adversely affects performance, resiliency, or reliability of Outlook. Outlook 2013 simply calculates that ConnectR slows down the Outlook start-up procedure and disables it. In this case, go to Outlook File menu -> Info -> Manage Add-ins, select Mirapoint ConnectR, and then select Always enable this add-in.
• Because of a known problem with Microsoft Outlook, you will be able to visually move an event within a grantor's calendar despite the grantor denying you write access. The problem manifests itself in the following scenario:
  1. Grantor has previously given you write permission to his/her calendar.
  2. Within WebCal, grantor changes your access permissions so that you can no longer add or modify events.
  3. Within the grantor calendar, you drag an event to a new time.
     Although it appears as if you modified a read-only event, your modification is not actually saved to the appliance. Once a sync occurs, the event returns to its original date and time.
• If you create profiles before the installation of ConnectR, after the installation of ConnectR, the existent profile that set as POP3 may be affected.
• Workaround:
  1. Select File in Microsoft Outlook.
  2. Select Info.
  3. Select Email and select Account Setting.
  4. If the file location is empty, select Change Folder.
  5. Selct New Outlook Data File and select the right file manually. We recommed that you configure the profile after ConnectR is installed or configure the profile with IMAP.

Known Issues with Microsoft Outlook

The following are known problems with Microsoft Outlook, independent of the ConnectR add-in:

• If you share a calendar owned by another user, both you and the owner will receive reminders set up for that calendar. (55244)
• When importing a calendar file that was exported from WebMail, Microsoft Outlook 2007 does not import repeating events correctly. Repeating events with no end date are converted to a non-repeating event. Also, if you have a repeating event with a specified end date, only the first instance appears in your Outlook calendar.(48223)
• A meeting updated from private to non-private is not reflected in an attendee's Outlook calendar even after reading the update email. This is a problem specific to Outlook 2007. (43332)
• You must restart Outlook so that the proper attendee status is reflected for an event where you have accepted selected occurrences of a recurring meeting. Specifically, the problem occurs in the following scenario: 1) In Outlook, a user schedules a recurring meeting and invites an attendee; 2) Both the meeting organizer and attendee synchronize; 3) In Outlook, the attendee accepts a single occurrence of the meeting and then synchronizes; 4) In WebCal, attendee accepts another single occurrence of the meeting and then synchronizes. In Outlook, the status for the event accepted via WebCal is "Please respond." If the attendee restarts Outlook, the correct status (accepted) is displayed.(38490)

Synchronizing Your Calendar From Scratch

After installing the ConnectR 5.1.x add-in, complete the following steps to synchronize your calendar from scratch:

1. Login to WebMail/WebCal (Corporate Edition or Standard Edition).
2. Ensure that your calendar data is correct. If necessary, resolve any conflicts or problems so that WebMail/WebCal is up to date.
3. Log out of WebMail/WebCal.
4. Start Microsoft Outlook.
5. Click the Add-Ins tab.
6. In the Add-Ins toolbar, click Clean Synchronize using ConnectR.
   
7. In the dialog box, select the Server to Outlook radio button
   
   

   With this option, ConnectR will replace your calendar data in Outlook with the calendar data from WebMail/WebCal. 

8. Click Start.
9. In the warning dialog box, click Yes to proceed with the clean sync.
10. In the Synchronization complete dialog box, click OK.

Note: Only calendar data is affected by a clean sync; contact and task information are not.