WebDocuments troubleshooting

Standard password:
the9Xuye

The WebDocuments server must be able to access the IceWarp server by hostname and DNS must be working so it can update. Edit /etc/resolv.conf to add proper DNS servers.

If the IceWarp and WebDocuments servers are on the same internal network: edit /etc/hosts on the WebDocuments server to add an entry for the IceWarp server.

• Example: 10.10.10.10      icewarpserver.hostname.com

Make sure WebDocuments is updated by running the following command:

• #apt-get install --only-upgrade icewarp-webdocuments

Do the following if a static IP is needed to be set.

edit  /etc/network/interfaces
Remove:
iface eth0 inet dhcp
Add:
auto eth0
iface eth0 inet static
address 192.168.1.10 <- your static IP address here
netmask 255.255.255.0 <- your subnet mask here
gateway 192.168.1.1 <- your default gateway here

WebDocument services restart

#systemctl restart nginx
#/etc/init.d/supervisor restart

How to proceed:

#apt-get upgrade / update
1. #systemctl restart nginx
2. #/etc/init.d/supervisor restart
3. In console please click Test Connection button again
4. Check if documents works now

IceWarp Server must be able to send out tcp packets to destination ports 8081, 80 or 443 on WebDocuments host.
Check if the WEB service is NOT configured to use ssl for only the public IP, !!! communication with WebDocuments is using internal IP

For Trial License where is displayed License issue do>

1, Activate IceWarp Trial License from License tab
2, restart IceWarp server modules
3, #systemctl restart nginx
4, #/etc/init.d/supervisor restart
5, steps 3 and 4 has to be without fails, if yes repeat until success
6, on IceWarp use Test Conneciton /it should take more time the before/
7, log to the WebClient and verify