Reset the WebClient and Directory Caches

## Reset the WebCache:

Go to GroupWare > WebClient > DB settings, see if its set to SQLite or a DB server.

A - If its SQLite, browse to the accounts mailbox then rename the ~webmail\cache.db file.

B - If it's a DB server do the following:

https://support.icewarp.com/hc/en-us/articles/115001317207-How-to-cleanup-one-specific-account-from-centralized-database

1 query: deleting from “Items” table:

DELETE i FROM item AS i INNER JOIN folder on i.folder_id = folder.folder_id
WHERE folder.account_id = 'user@domain.com'

2 query: deleting from “folder” Table

DELETE FROM folder WHERE folder.account_id = 'user@domain.com'

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## Reset the directory cache:

Go to System > Tools > SQL manager then select the directory cache DB.
Run the following queries where the username is the account name in question.

SELECT * FROM DirectoryCache WHERE search_path like '%username%'

If the output is correct, turn it into a delete and remove the asterisk (*):

DELETE FROM DirectoryCache WHERE search_path like '%username%'

Once completed, go under the account settings and refresh the cache.

You might find that in the variable %username%, it will return records for other domains with the same usernames.  So you can modify it such as %domainname.com/username/%

On Windows
SELECT * FROM DirectoryCache WHERE search_path like '%example.com\username%'
DELETE FROM DirectoryCache WHERE search_path like '%example.com\username%'

On Linux
SELECT * FROM DirectoryCache WHERE search_path like '%example.com/username%'
DELETE FROM DirectoryCache WHERE search_path like '%example.com/username%'

NOTE: Some instances are stubborn to refresh, in that case, try to do this when the user is not logged in.
For the more stubborn ones, even try to do a restart of services just to be sure to clear any current threads. You want to ensure no data is being added back until after all the queries are run.

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