How to force IceWarp Desktop Client to use Autodiscover settings for my domain

If your domain was previously connected to a Microsoft server, you may encounter issues setting up the account using Automatic setup if you now use your own server. There is a workaround to specify your autodiscover settings in your system registry.

Windows

• Open Start menu and type in REGEDIT
• Navigate to path Computer\HKEY_CURRENT_USER\Software\IceWarp Desktop Client\Autodiscover (if the key Autodiscover is missing, add it)
• Add a new STRING named after your domain, for example, testing-domain.com
• Into the string, fill in your URL address leading to your preferred autodiscover, ex http://testing-domain.com/autodiscover/autodiscover.xml  
• Restart IceWarp Desktop Client and try the automatic setup again; IceWarp Desktop Client should use the specified Autodiscover from the registry for your domain.

macOS

• Open the Terminal and run this command:

  plutil -insert Autodiscover -dictionary ~/Library/Preferences/com.emclient.mail.client.plist

• The second command is:

  plutil -insert 'Autodiscover.testing-domain\.com' -string 'http://testing-domain.com/autodiscover/autodiscover.xml' ~/Library/Preferences/com.emclient.mail.client.plist

• You need to replace the testing-domain in both places with your domain, but keep the special symbols in.
• Restart IceWarp Desktop Client and try the automatic setup again; IceWarp Desktop Client should use the specified Autodiscover from the registry for your domain.

If you need to remove the registry item:

Windows: 

Go back to Computer\HKEY_CURRENT_USER\Software\eM Client\Autodiscover and remove the string.
 

macOS: 

Open Terminal and run the command plutil -remove Autodiscover ~/Library/Preferences/com.emclient.mail.client.plist