Profile created on outlook 2019 does not load the plugin

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14 comments

  • Official comment

    Hello,

    Thanks for your post. Sorry to hear that you are facing issues with Outlook Sync.

    Can you please contact our support at icewarp.com/support to create a ticket that we can follow up with.

    Our engineers will do their best to help you solve the issue.

    Thank you.

    Michael

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    Daniel Franz - REMTEC AG

    Hello,

    i have the same behavior.

    Is there a solution to this Problem?

    Is not a 365

    The wizard runs fine but when launching the outlook client the plugin does not load.

    On other computers with the same setup, it works.

    Thank you.

     
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  • Hello,

    Thanks for your email. We are doing our best to address this issue in the latest version of Outlook. 

    Should you be interested in trying out the latest Outlook Sync, I am happy to send you a link to our 12.2.0 Beta.

    Kind regards,

    Michael

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    Daniel Franz - REMTEC AG

    Many thanks for the answer.

    Yes, please send me the link for the 12.2.0 beta. I want to try it.

    Kind regards,

    Daniel

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  • Check your email.

    Michael

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    Roland Kyburz

    Same problem, please send me the link too.

    thanks

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    Greg James

    I've tried beta and different versions. Nothing works. Today to uninstalled Outlook Sync and Office. Re-installed with new Outlook Sync 12.2.2. Now getting message "Microsoft Office Desktop Apps detected!" But they are not installed. I removed them all via powershell. Contacted Icewarp support and was no help. There solution is to re-install windows from scratch. I have 20 systems I need to get working. I can't re-install windows on everyone. Support stinks.

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    Michael Magner

    We have the same problem with Icewarp Server 12.2.0 and Outlook 16. I opened a ticket and wait for answer.

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    Simon Barlow

    Hi


    We are having massive issues with the Outlook Sync Connector as well as above.

    At present we have tried uninstalling Office 2016 and reinstalling and have installed the latest 12.2.0 version of the connector.

    Can you please fix this and provide the link to the new connector.

    We also have the same issue on a clean install of Windows 10 and same problem.

     

    Every time Outlook loads it doesn't load the connector and then when you try to load it states the below every time we tick the box

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    Simon Barlow

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    Greg James

    The only solution I found for it is to re-install windows from scratch from the Windows media created by the Windows Media Creation Tool. Do not use the reset feature in Windows or the hardware manufacturer factory default image. Then use power shell to remove any extra software related to Microsoft or Office. Then install Office. Then install Icewarp Outlook Sync.

    This does work, but a real pain. I have several clients with Windows 7 that I need to upgrade to Windows 10 with Office 2019. This has turned a 1.5 hour upgrade into a 6 hour backup/install/re-install apps process. I don't think I'm going to renew Icewarp.

     

    On the Outlook Sync disabled, the solution was before you select the COM Add-ins, use the drop down to select Disabled Add-ins, then you can enable it. I think that is a Office "Feature"

     

     

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  • Hello Greg, sorry to see that you were struggling with the Outlook Sync. Our engineers can fix this issue within 15 minutes, so do not hesitate to contact the support in future. Have a great day.

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    Robert Hauck

    Hi, can you send me the link for the beta too? I can't install outlook sync on 365, as it can't detect outlook.

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  • Hello, you don't need to install any beta version, just go ahead and install the version from our website and make sure that you uninstall the preinstalled MS Office on your computer first. It should work then without any problems.

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