IceWarp Support
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How to turn off built-in antivirus
Should you want to turn off built-in antivirus solution from Sophos (pre-DC3 version contained Kaspersky) in IceWarp for some reason, you can do that by the following steps:Remote Console- open the...
How to resynchronize folders in OutlookSync
1. User needs to go into Microsoft Outlook and click on the 3 dots icon in the bottom left corner and choose the option „Folders“2. In this menu, the user can choose whatever folder he n...
How to open IceWarp applications on macOS
After executing .dmg file, drag and drop the .app file into the Application foldersNow you won't be able to open the application with a message that the IceWarp application is Malicious software.Yo...
How to configure Free/Busy in Microsoft Outlook
If you want to see attendees' availability in the calendar when planning an event, the Free/Busy option can help you achieve that.How it works in WebClient1. Log into your WebClient, navigate to Ca...
How to set up signature in IceWarp WebClient
IceWarp allows users to set up the signature in Webclient on three levels using server variables to pull information from the VCARD of the user. SummaryIn IceWarp are three levels on which you can ...
How to restore access to email with missing 2FA
To reset two-factor authentication, contact your administrator to delete the twofactor.dat file from your user folder.This will reset two-factor authentication, and you will be able to log in again.
How to migrate a local GroupWare Database
To migrate a database, we'll need to create the new Database (DB), then use the Database Migration utility from the IceWarp Console to perform the migration. SQLite3 is the default and pre-installe...
How to upgrade IceWarp 32-bit to 64-bit
Update of IceWarp server application from 32bit to 64bit is no different from update from 64bit to 64bit version, with few prerequisites needed to be dealt with before the update itself:Fast CGI co...
Outlook Sync and Assemblies
1. Outlook Sync addon cannot loadIf you cannot load the addon:Navigate to This PC/Properties/Advanced System Settings/Environment Variables/System variables and add the following variable. After th...
How to migrate accounts database
IceWarp using seven separate databases. By default, all databases are saved in SQLite except accounts saved on the file system in .cfg files. That's why the migration steps are different. 1. Naviga...