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How to change user password on LDAP
Should you need to change passwords for users connected through an LDAP server, follow the steps below.1. Find an API "c_accounts_global_ldap_passchangedisable" in the API Console in the Remote con...
Support severity vs response time
SEVERITY/PRIORITY LEVELSThe criteria used to determine the severity/priority levels of issues are as follows: Severity Priority Description Example 1 Urgent It causes a complete shutdown of the...
Relay server, DNS lookup and SMTP Routing in IceWarp
Nowadays, unfortunately, it is not rare for a remote system to reject emails from you. If you check the SMTP logs, you will note that you are disconnected right after you connect to a remote system...
How to turn off built-in antivirus
Should you want to turn off built-in antivirus solution from Sophos (pre-DC3 version contained Kaspersky) in IceWarp for some reason, you can do that by the following steps:Remote Console- open the...
How to resynchronize folders in OutlookSync
1. User needs to go into Microsoft Outlook and click on the 3 dots icon in the bottom left corner and choose the option „Folders“2. In this menu, the user can choose whatever folder he n...
How to open IceWarp applications on macOS
After executing .dmg file, drag and drop the .app file into the Application foldersNow you won't be able to open the application with a message that the IceWarp application is Malicious software.Yo...
How to configure Free/Busy in Microsoft Outlook
If you want to see attendees' availability in the calendar when planning an event, the Free/Busy option can help you achieve that.How it works in WebClient1. Log into your WebClient, navigate to Ca...
How to set up signature in IceWarp WebClient
IceWarp allows users to set up the signature in Webclient on three levels using server variables to pull information from the VCARD of the user. SummaryIn IceWarp are three levels on which you can ...
How to restore access to email with missing 2FA
To reset two-factor authentication, contact your administrator to delete the twofactor.dat file from your user folder.This will reset two-factor authentication, and you will be able to log in again.
How to migrate a local GroupWare Database
To migrate a database, we'll need to create the new Database (DB), then use the Database Migration utility from the IceWarp Console to perform the migration. SQLite3 is the default and pre-installe...