What the Upload folder is in IceWarp

In IceWarp (particularly in WebClient/Documents & Files and related APIs), the Upload folder refers to a special folder where files are temporarily or persistently stored when they are uploaded through the UI or API. This includes:

• Files users add through the WebClient’s drag-and-drop Upload in the Files & Documents area.
• Files attached via APIs (e.g., TeamChat API upload endpoints).
• Files tied to SmartAttach or Direct Attach features, where attachments are stored in this folder before being linked into messages.

In recent IceWarp releases, the server explicitly references handling of this folder — for example, improvements around deleting files from the Upload folder when Direct Attach is used, and the ability to define it for shared accounts. (release notes 14.2.0.10 + 14.1.0.1)

Functionally, it is used as:

1. A staging area for uploaded documents — before further processing or association with messages / shared folders.
2. Attachment storage for services like SmartAttach / TeamChat uploads.

Managing and Configuring the Upload Folder

While IceWarp does not expose a standalone “Upload folder” setting in every UI by default, there are controls and related settings you can use:

Within WebClient (Files & Documents)

• Users can create custom folders and organise uploaded files into them.
• You can share or set permissions on folders where uploads reside (read/write access, share with other users, etc.). (How to share folders with other accounts)

There’s no explicit “Upload folder path” setting in the general WebClient preferences; instead, uploading places content under the user’s file structure.

SmartAttach & Direct Attach Handling

• Administrators can configure how SmartAttach handles attachments — including where attachments extracted from emails are stored (which is often within user Files folders, including the upload area).
• SmartAttach has an expiration setting for attachments, which affects long-term storage. (SmartAttach)

API and Custom Folder Mapping

• Through APIs (like the TeamChat API), you can upload to specific folders by specifying a target folder ID or path in the request body. (Chat and Conferences API)

Shared Accounts Enhancements

Recent IceWarp releases added support for defining separate Draft and Upload folders for shared accounts, meaning admins can explicitly choose where uploaded files for those shared contexts live. (release notes 14.1.0.1 and 14.1.0.3)